- Status Finished
- Percent Complete
- Task Type Unplanned incident
- Category Network
- Assigned To No-one
- Operating System All
- Severity High
- Priority High
- Reported Version Development
- Due in Version Undecided
-
Due Date
Undecided
- Votes
- Private
Attached to Project: IllusionCloud tasks
Opened by Kicer - 04.11.2023
Last edited by Kicer - 01.12.2023
Opened by Kicer - 04.11.2023
Last edited by Kicer - 01.12.2023
FS#105 - Outage - inf01 networking
Dear clients,
We would like to inform you that we’re experiencing issues with our main gateway and a major part of our network is currently down while we’re working to restore its status.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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Dedicated servers should be online by now, partially restored service for the moment.
We're working to completely restore service ASAP.
All affected customers will be rewarded with one extra day on their services at request.
All affected services are now online again, we're really sorry for this downtime.
Please contact us for the free day to add to your service for this unplanned incident.
We will be undergoing maintenance during the day to fully solve this issue, packet loss or short interruptions of service may occur until this task is solved, we're sorry for the inconvenience this may cause and thank you for your understanding.