IllusionCloud tasks

ID Category Task Type Priority Severity Summary Status Progress
127NetworkUnplanned incidentHighHighPacket loss de-cubes-01cFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve experienced a packet loss due to unknown reasons, we’re investigating. It seems that we have quite a huge latency on the drive of our filtering appliance.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

126NetworkUnplanned incidentVery HighCriticalFull port usage on de-cubes-01cFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve experinced a downtime due to a big DDoS attack that saturated our port, the upgrade will be done ASAPFS#122 - de-cubes-01c filtering node capacity upgrade”.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

125WebsiteUnplanned incidentMediumMediumWebhosting node issuesFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing some issues with our webhosting node, e-mails or other services may be affected.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

124NetworkUnplanned incidentHighHighRouter unplanned downtimeFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing a downtime on some parts of our network, we’re investigating.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

123NetworkFeature RequestLowLowCFX CDN redundancyFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve updated our CFX CDN redundancy, this is now fully redundant, no more partial downtime upon node failure.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

122NetworkMaintenanceHighHighde-cubes-01c filtering node capacity upgradeFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to upgrade our filtering node capacity, that meaning the customers hosted here will experience some downtime, we will try to schedule this task at the minimum of the network traffic, currently we don’t have the exact date&time of this upgrade but we will announce it one day before the maintenance.
ETA: 1-2 hours

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

121NetworkMaintenanceHighHighde-cubes-01c XDP filtering updatesFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to update our XDP filtering software now, the process shouldn’t take long and there are no expected further issues, but some packet loss will be encountered and this task will remain open until stability is confirmed.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

120NetworkUnplanned incidentHighHighPacket loss due to full port on our filtering nodeFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing packet loss due to a full port on our filtering node, an upgrade has been scheduled as soon as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

119NetworkUnplanned incidentHighHighService interruption due to DDoS attackFinished
100%
Task Description

Dear clients,

We would like to inform you that our filtering node located in Maincubes experienced some interruptions due to a DDoS attack hitting a non-optimized part of our program, a hotfix will be released soon.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

118NetworkMaintenanceVery HighHighDedicated servers migration NetherlandsFinished
100%
Task Description

Dear clients,

We would like to inform you that our whole subnet 185.225.3.0/24 will be offline on the 19th until 20th of Februrary 2024 starting at 22:00 PM CET and ending at 06:00 AM CET due to a location migration from Netherlands, Eygelshoven to Germany, Frankfurt Am Main.

Our upstream said:
“We anticipate a maxium downtime of up to 8 hours, while we usually need about 3 hours drive between both sites and another 2-3 hours to un-rack and rack hardware. Hardware will be shut-off at the start of the maintenance window - and turned on once racked at Tornado Datacenter. Please make sure to support ACPI based power-off or turn off your equipment to avoid a unclean shutdown sequence.”

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

117Dedicated serversUnplanned incidentMediumMediumDedicated Server 5 IO errorsFinished
100%
Task Description

Dear clients,

We would like to inform you that our Dedicated Server 5 is being rebooted right now as a result of some lockup with IO errors.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

116NetworkUnplanned incidentHighHighUpstream high latency and packet lossFinished
100%
Task Description

Dear clients,

We would like to inform you that our upstream is experiencing issues in Eygelshoven, Netherlands, currently we see an unstable connection with over 500 ms latency and huge packet loss, the upstream has been contacted and we’re waiting for the fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

115Dedicated serversMaintenanceMediumMediumINF05 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 10 will be offline starting from 01:00 AM Europe/Paris timezone 06/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

114Dedicated serversMaintenanceMediumMediumINF03 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 05/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

113Dedicated serversMaintenanceMediumMediumINF01 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 04/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

112NetworkMaintenanceHighHighnl-sky-01c Upstream core router maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our upstream will perform a core router software update on the 4th of December 2023 at 00:00 CET.
ETA: 30 minutes.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

111NetworkUnplanned incidentHighHighnl-sky-01c Upstream connectivity issueFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing high latency and packet loss due to our upstream’s network outage, the network is currrently under high latency but stable after some packet loss.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

110NetworkMaintenanceHighHighUpstream high latency and packet lossFinished
100%
Task Description

Dear clients,

We would like to inform you that our upstream is experiencing issues in Eygelshoven, Netherlands, currently we see an unstable connection with over 2000 ms latency and huge packet loss, the upstream has been contacted and we’re waiting for the fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

109NetworkUnplanned incidentMediumMediumInternal DNS server issuesFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing issues with our internal DNS server, the server cannot communicate with all of our subnets.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

108Dedicated serversMaintenanceMediumMediumDedicated server 4 migrationFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re currently migrating all of our customers located on the dedicated server 4 to a new dedicated server equipped with a Ryzen 9 5950X a free upgrade for all of our customers located there.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

107NetworkMaintenanceMediumLowde-cubes-01c filtering node integrationFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re soon going to implement another filtering node, located in Germany, Frankfurt maincubes datacenter, into our infrastructure which will have some important benefits such as filtering redudancy, latency decrease, increased filtering capacity (at least 40 gbps more amplification filtered link), new upstream provider, overall netework redundancy and much more.

We are running lots of tests this week and the subnet migration will start on the 13/11/2023 after 12:00 AM Europe/Paris timezone.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

106NetworkUnplanned incidentHighHighnl-sky-01c rebootFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve encountered an internal issue on our filtering node and it needs a reboot.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

105NetworkUnplanned incidentHighHighOutage - inf01 networkingFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing issues with our main gateway and a major part of our network is currently down while we’re working to restore its status.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

104NetworkUnplanned incidentVery HighCriticalnl-sky-01c Connectivity issueFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing issues with our transit provider, we’re waiting for more information from their side.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

102Dedicated serversMaintenanceMediumMediumDedicated server 6 upgrade from I5 12500 to Ryzen 9 795...Finished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to migrate all of our clients from the dedicated server 6 to a much more faster dedicated server, no price changes will be made, pure free upgrade.
The migration will start after 12:00 AM Europe/Paris timezone 02/11/2023.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

101NetworkMaintenanceHighHighOutage - RCS-RDS UpstreamFinished
100%
100NetworkMaintenanceMediumHighOutage - CDN77 UpstreamFinished
100%
99WebsiteMaintenanceLowLowDiscord billing notificationsFinished
100%
98VPSMaintenanceMediumMediumVPS clients migration to new WHMCS moduleFinished
100%
97WebsiteMaintenanceMediumMediumMain WAF PoP migrationFinished
100%
96NetworkMaintenanceMediumMediumInternal DNS Server upgradeFinished
100%
95NetworkMaintenanceMediumMediumRouter maintenanceFinished
100%
94NetworkUnplanned incidentMediumMediumTransit issuesFinished
100%
93WebsiteMaintenanceHighHighPayment processing WAF issueFinished
100%
92WebhostingUnplanned incidentMediumMediumWebhosting unplanned rebootFinished
100%
91Game hostingMaintenanceMediumMediumMerging inf03 and inf04Finished
100%
90NetworkAnnouncementMediumMediumMigration of dedicated servers (scyte.ro)Finished
100%
89NetworkAnnouncementMediumMediumMigration of gameservers (scyte.ro)Finished
100%
88NetworkAnnouncementMediumMediumMigration of VPSes (scyte.ro)Finished
100%
87NetworkAnnouncementMediumMediumMigration of txAdmin Panel (scyte.ro)Finished
100%
86WebsiteMaintenanceMediumMediumBilling platform updateFinished
100%
85Game hostingUnplanned incidentMediumMediumParis cache serverFinished
100%
84NetworkUnplanned incidentVery HighCriticalFiber cut NetherlandsFinished
100%
83NetworkUnplanned incidentMediumMediumDedicated server 6 scheduled rebootFinished
100%
82Dedicated serversUnplanned incidentMediumMediumDedicated server 6 scheduled rebootFinished
100%
81NetworkMaintenanceMediumMediumNetwork-wide XDP filtering updatesFinished
100%
80Dedicated serversMaintenanceMediumMediumDedicated server 6 scheduled rebootFinished
100%
79WebhostingUnplanned incidentMediumMediumMail server issueFinished
100%
78NetworkUnplanned incidentVery HighCriticalGermany ConnectivityFinished
100%
77NetworkUnplanned incidentHighCriticalFrankfurt Connectivity Finished
100%
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