All systems are operational

About This Site

IllusionCloud Service Status is the hub for operational updates and performance context. Here you’ll find:

For real-time updates, visit status.illusioncloud.biz.

Maintenance
Billing platform update

Greetings, we will update our billing platform software due to EOL. Impact: Offline during the whole maintenance period.

Past Incidents

4th March 2026

No incidents reported

3rd March 2026

No incidents reported

2nd March 2026

No incidents reported

1st March 2026

Filter Germany, Limburg an der Lahn #1 Filtering profiles packet loss

Dear customers, we've observed constant packet loss on all DDoS filtering profiles on our filtering software, we're going to fix these issues as soon as the new update will be released. Since the impact is minimal and the actual packet loss can't be felt in gameplay this task has a low priority.

UPDATE 21/03/2026: We will reload the filtering software after 01:00 AM Europe/Bucharest timezone when traffic will reach the lowest point.

  • After continued monitoring and multiple filtering software reloads, the packet loss issue affecting filtering profiles has been resolved.

    Residual packet loss has been reduced to normal levels and no further gameplay impact or connection issues have been observed. The filtering software is now operating as expected.

    We will continue monitoring the network to ensure long-term stability.

  • We've reloaded the filtering software, we will be monitoring closely the network and behavior.

  • After further investigation we've noticed that there is still some packet loss that does not affect gameplay but will be fixed in the next filtering software reload. Issues for players connecting to certain game servers have been solved.

  • We've reloaded the filtering software, we will be monitoring closely the network and behavior.

  • After further investigation again we’ve noticed that the residual packet loss for players has been lowered almost to 0 but there are still some players experiencing connecting issues, we will release a new update soon.

  • We've reloaded the filtering software, we will be monitoring closely the network and behavior.

  • After further investigation we've noticed that there are still certain issues with the filtering software concerning some players which currently cannot join servers, we will update & reload the software again.

  • We've reloaded the filtering software, we will be monitoring closely the network and behavior.

    • 28th February 2026

    No incidents reported

    27th February 2026

    No incidents reported

    26th February 2026

    No incidents reported

    25th February 2026

    Datacenter networking issues

    Our datacenter provider is currently experiencing issues affecting UDP forwarding services. Their technical team is actively investigating the root cause of the disruption and working to restore full functionality as quickly as possible.

    We are closely monitoring the situation and will share updates on this website as soon as additional information becomes available.

    We apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Our datacenter provider has confirmed the disruption was caused by a DDoS attack. While mitigation was successful, the initial filtering measures were overly restrictive and blocked more legitimate traffic than intended, primarily impacting UDP forwarding. Due to this overblocking, some additional services not directly using UDP were also indirectly affected.

    The provider has adjusted the mitigation policy and the issue is now resolved. All systems are accessible again.

    Further measures are being reviewed to reduce the risk of recurrence.

    Thank you for your understanding.