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80 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 6 scheduled reboot | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re going to reboot our dedicated server 6 on the 30/08/2023 at 3:00 AM Europe/Paris timezone.
We apologize for any inconvenience this may cause, thank you for your understanding.
Sincerely, IllusionCloud Team
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79 | Webhosting | Unplanned incident | Medium | Medium | Mail server issue | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve experienced some issues with our mail server due to an expired SSL certificate, the issue should be now solved.
We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.
Sincerely, IllusionCloud Team
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78 | Network | Unplanned incident | Very High | Critical | Germany Connectivity | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our Germany connectivity, some part of our network was down for a while, the issue is now solved.
We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.
Sincerely, IllusionCloud Team
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77 | Network | Unplanned incident | High | Critical | Frankfurt Connectivity | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our Frankfurt connectivity, half of our network seems to be down we are waiting news from the upstream.
We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.
Sincerely, IllusionCloud Team
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76 | Network | Unplanned incident | Medium | Medium | Frankfurt caching server issue | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our Frankfurt caching server since 05/07/2023, the server is offline for the moment, we will soon bring it online again.
We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.
Sincerely, IllusionCloud Team
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75 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering software for certain games, some disconnections or lag was possible the 01/07/2023 in-between 01:00 and 06:00 AM CET.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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74 | Network | Unplanned incident | Very High | Critical | Routing issues (hardware failure nl-sky-01c.as206275.ne... | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our network, currently our whole network routing is not working, we’re investigating with our upstream.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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73 | Network | Unplanned incident | Medium | High | Upstream UAM packet loss | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our upstream’s DDoS mitigation solution, which is currently having packet loss. We’re discussing with them to fix this issue.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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72 | Game hosting | Unplanned incident | Medium | Medium | Frankfurt caching server | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our Frankfurt caching server, the server is offline for the moment.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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71 | Webhosting | Unplanned incident | Medium | Medium | Webhosting node storage issue | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our webhosting node, the node will reboot soon.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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70 | Network | Unplanned incident | High | High | Peering issues network wide | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve experienced a peering issue at 11:39 AM Europe/Paris timezone, the issue is now fixed and the network is stable.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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69 | Network | Unplanned incident | Medium | Medium | Internal DNS server issues | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our internal DNS server, the server is rebooting now.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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68 | Network | Unplanned incident | Very High | Critical | nl-sky-01c ZFS Pool crash | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing issues with our filtering node located in Netherlands, Eygelshoven, the dedicated server is rebooting now.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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67 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re going to release an updated version of our XDP filtering logic, on the 11/05/2023 after 12:00 AM Europe/Paris timezone, for several applications including some hotfixes and changes.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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66 | Network | Unplanned incident | High | High | Peering issues network wide | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing some peering issues and we don’t know exactly at the moment which are the causes.
We’re investigating.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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65 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering logic for several applications including some hotfixes and changes.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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64 | Network | Unplanned incident | Very High | Critical | nl-sky-01c OOM kernel panic | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing an OOM crash on our filtering node, the node is rebooting, we will be online again as soon as possible.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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63 | Network | Maintenance | High | High | Network optimizations | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ll be doing a short network maintenance, there may be some interruptions during this period. We’re going to start the maintenance today after 01:00 AM Europe/Paris.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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62 | Network | Unplanned incident | Medium | Medium | France, Paris caching server issues | Finished | |
Task Description
Dear clients,
We would like to inform you that we’re experiencing some connectivity issues with our caching server located in Paris, we’re investigating the issues.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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61 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering logic for several applications.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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60 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering logic for several applications.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
|
59 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering logic for several applications.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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58 | Dedicated servers | Unplanned incident | Medium | Medium | Dedicated server 4 RAM issue | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve encountered an issue which may lead to a final conclusion that the RAM of this dedicated server is faulty, we will proceed into running benchmarks and tests today after 12:00 AM Europe/Paris timezone.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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57 | Network | Unplanned incident | High | High | nl-sky-01c kernel panic | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve encountered a kernel panic on our filtering node, a reboot is pending.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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56 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
Task Description
Dear clients,
We would like to inform you that we’ve updated our XDP filtering software for certain games, some disconnections or lag may occur.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
|
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55 | Network | Maintenance | Medium | Medium | GTA 5 XDP Filtering update | Finished | |
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54 | Network | Maintenance | High | High | Hotfix GTA 5 XDP filtering | Finished | |
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53 | Website | Unplanned incident | Medium | Medium | Redundancy failure | Finished | |
|
|
52 | Website | Maintenance | Medium | Medium | Websites maintenance | Finished | |
|
|
51 | VPS | Maintenance | Low | Low | Billing VPS module for management | Finished | |
|
|
50 | Network | Unplanned incident | Very High | Critical | Network issues | Finished | |
|
|
49 | VPS | Unplanned incident | High | High | Dedicated server 5 issues | Finished | |
|
|
48 | Network | Maintenance | High | High | Dedicated servers router upgrade | Finished | |
|
|
47 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 network instability | Finished | |
|
|
46 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 networking upgrade | Finished | |
|
|
45 | Network | Unplanned incident | High | High | Network instability | Finished | |
|
|
44 | Network | Feature Request | Low | Low | Discord automation | Finished | |
|
|
41 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 migration | Finished | |
|
|
40 | Network | Unplanned incident | High | High | Peering issues | Finished | |
|
|
39 | Control panel firewall | Maintenance | Medium | Low | Forced active filtering templates for game servers | Finished | |
|
|
38 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 migration | Finished | |
|
|
37 | Network | Unplanned incident | Medium | Medium | Router 4 issue | Finished | |
|
|
36 | Network | Maintenance | High | High | Network maintenance | Finished | |
|
|
35 | Network | Maintenance | Medium | Medium | FiveM/RedM filtering update | Finished | |
|
|
34 | Website | Maintenance | Medium | High | Network instability | Finished | |
|
|
33 | Game hosting | Maintenance | Medium | Medium | Pterodactyl panel upgrade | Finished | |
|
|
32 | Network | Maintenance | Medium | Low | Network optimizations | Finished | |
|
|
31 | Network | Feature Request | Medium | Medium | RAGE:MP filtering template | Finished | |
|
|
30 | Network | Unplanned incident | High | High | nl-sky-01c.as206275.net networking stability | Finished | |
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|
29 | Website | Maintenance | High | High | Websites maintenance | Finished | |
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