IllusionCloud tasks

Dear clients,

We would like to inform you that we’ve experienced a complete network outage for about 3 hours on one of our locations, the network is online and stable again, this was due to a kernel panic on a non-redundant part of the network.
We are working on implementing redundancy after this incident.
All affected customers will be rewarded for the downtime according to our SLA contract, please open a ticket or contact us via the live chat for compensation.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing a partial network outage due to a router located in Nuremberg that has some firmware issues, technicians are investigating and fixing the issue.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to experience a maintenance on some of our racks, our ToR is going to be replaced.
Please be advised that scheduled maintenance will take place on November 5, 2024, from 03:30 UTC to 05:30 UTC.
Downtime may occur depending on rack position, ETA is 2 hours.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that we’ve experienced a packet loss due to RCS&RDS peering issues with Cogent, our egress provider. These issues occurred in the past and RCS&RDS solved them by themselves, we’re waiting for updates.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a packet loss due to unknown reasons, we’re investigating. It seems that we have quite a huge latency on the drive of our filtering appliance.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a downtime due to a big DDoS attack that saturated our port, the upgrade will be done ASAP “FS#122 - de-cubes-01c filtering node capacity upgrade”.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing some issues with our webhosting node, e-mails or other services may be affected.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing a downtime on some parts of our network, we’re investigating.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve updated our CFX CDN redundancy, this is now fully redundant, no more partial downtime upon node failure.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to upgrade our filtering node capacity, that meaning the customers hosted here will experience some downtime, we will try to schedule this task at the minimum of the network traffic, currently we don’t have the exact date&time of this upgrade but we will announce it one day before the maintenance.
ETA: 1-2 hours

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to update our XDP filtering software now, the process shouldn’t take long and there are no expected further issues, but some packet loss will be encountered and this task will remain open until stability is confirmed.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing packet loss due to a full port on our filtering node, an upgrade has been scheduled as soon as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our filtering node located in Maincubes experienced some interruptions due to a DDoS attack hitting a non-optimized part of our program, a hotfix will be released soon.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our whole subnet 185.225.3.0/24 will be offline on the 19th until 20th of Februrary 2024 starting at 22:00 PM CET and ending at 06:00 AM CET due to a location migration from Netherlands, Eygelshoven to Germany, Frankfurt Am Main.

Our upstream said:
“We anticipate a maxium downtime of up to 8 hours, while we usually need about 3 hours drive between both sites and another 2-3 hours to un-rack and rack hardware. Hardware will be shut-off at the start of the maintenance window - and turned on once racked at Tornado Datacenter. Please make sure to support ACPI based power-off or turn off your equipment to avoid a unclean shutdown sequence.”

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our Dedicated Server 5 is being rebooted right now as a result of some lockup with IO errors.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our upstream is experiencing issues in Eygelshoven, Netherlands, currently we see an unstable connection with over 500 ms latency and huge packet loss, the upstream has been contacted and we’re waiting for the fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our dedicated server 10 will be offline starting from 01:00 AM Europe/Paris timezone 06/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 05/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 04/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our upstream will perform a core router software update on the 4th of December 2023 at 00:00 CET.
ETA: 30 minutes.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing high latency and packet loss due to our upstream’s network outage, the network is currrently under high latency but stable after some packet loss.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our upstream is experiencing issues in Eygelshoven, Netherlands, currently we see an unstable connection with over 2000 ms latency and huge packet loss, the upstream has been contacted and we’re waiting for the fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our internal DNS server, the server cannot communicate with all of our subnets.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re currently migrating all of our customers located on the dedicated server 4 to a new dedicated server equipped with a Ryzen 9 5950X a free upgrade for all of our customers located there.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re soon going to implement another filtering node, located in Germany, Frankfurt maincubes datacenter, into our infrastructure which will have some important benefits such as filtering redudancy, latency decrease, increased filtering capacity (at least 40 gbps more amplification filtered link), new upstream provider, overall netework redundancy and much more.

We are running lots of tests this week and the subnet migration will start on the 13/11/2023 after 12:00 AM Europe/Paris timezone.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team