- Status Finished
- Percent Complete
- Task Type Unplanned incident
- Category Network
- Assigned To No-one
- Operating System All
- Severity Critical
- Priority Very High
- Reported Version Development
- Due in Version Undecided
-
Due Date
Undecided
- Votes
- Private
Attached to Project: IllusionCloud tasks
Opened by Kicer - 26.06.2023
Last edited by Kicer - 26.06.2023
Opened by Kicer - 26.06.2023
Last edited by Kicer - 26.06.2023
FS#74 - Routing issues (hardware failure nl-sky-01c.as206275.net)
Dear clients,
We would like to inform you that we’re experiencing issues with our network, currently our whole network routing is not working, we’re investigating with our upstream.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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We have a dead NIC that we're going to replace as fast as possible after reinstalling the OS on our filtering node.
There's no ETA at the moment.
We expect the network to be online in the next 30 minutes
All the customers will get an extra day on their services according to our SLA agreement.
The network should be back online, we're still verifying all the clients manually, this task is not yet done as we have some configuration and updates to apply on our side.
We apologize for any inconvenience this may cause and thank you for your understanding.