- Status Finished
- Percent Complete
- Task Type Unplanned incident
- Category Network
- Assigned To No-one
- Operating System All
- Severity Critical
- Priority Very High
- Reported Version Development
- Due in Version Undecided
-
Due Date
Undecided
- Votes
- Private
Attached to Project: IllusionCloud tasks
Opened by Kicer - 18.11.2024
Last edited by Kicer - 18.11.2024
Opened by Kicer - 18.11.2024
Last edited by Kicer - 18.11.2024
FS#131 - Complete network outage in Germany 2nd location
Dear clients,
We would like to inform you that we’ve experienced a complete network outage for about 3 hours on one of our locations, the network is online and stable again, this was due to a kernel panic on a non-redundant part of the network.
We are working on implementing redundancy after this incident.
All affected customers will be rewarded for the downtime according to our SLA contract, please open a ticket or contact us via the live chat for compensation.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
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