IllusionCloud tasks

  • Status Finished
  • Percent Complete
    100%
  • Task Type Maintenance
  • Category Network
  • Assigned To No-one
  • Operating System All
  • Severity High
  • Priority High
  • Reported Version Development
  • Due in Version Undecided
  • Due Date Undecided
  • Votes
  • Private
Attached to Project: IllusionCloud tasks
Opened by Kicer - 16.11.2023
Last edited by Kicer - 16.11.2023

FS#110 - Upstream high latency and packet loss

Dear clients,

We would like to inform you that our upstream is experiencing issues in Eygelshoven, Netherlands, currently we see an unstable connection with over 2000 ms latency and huge packet loss, the upstream has been contacted and we’re waiting for the fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Admin
Kicer commented on 16.11.2023 22:41

Our upstream replied:
"Hi,

100G EGH1-FFM3 is full, Skylink offloaded too much with us and filled the link. They are moving traffic away from it."
We're looking forward into fixing this issue ASAP.

Admin
Kicer commented on 16.11.2023 22:48

Apparently there's a planned maintenance for Skylink and traffic was rerouted through our upstream which caused congestion, this issue is still persisting.

Admin
Kicer commented on 16.11.2023 22:52

We have been temporarily rerouted, latency may still be high but it's stable for the moment, we will close this task since this issue has been partially fixed and will be finally over at 06:00 AM Germany timezone.

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