- Status Finished
- Percent Complete
- Task Type Unplanned incident
- Category Network
- Assigned To No-one
- Operating System All
- Severity Critical
- Priority Very High
- Reported Version Development
- Due in Version Undecided
-
Due Date
Undecided
- Votes
- Private
Attached to Project: IllusionCloud tasks
Opened by Kicer - 02.11.2023
Last edited by Kicer - 03.11.2023
Opened by Kicer - 02.11.2023
Last edited by Kicer - 03.11.2023
FS#104 - nl-sky-01c Connectivity issue
Dear clients,
We would like to inform you that we’re experiencing issues with our transit provider, we’re waiting for more information from their side.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely, IllusionCloud Team
Loading...
Available keyboard shortcuts
- Alt + ⇧ Shift + l Login Dialog / Logout
- Alt + ⇧ Shift + a Add new task
- Alt + ⇧ Shift + m My searches
- Alt + ⇧ Shift + t focus taskid search
Tasklist
- o open selected task
- j move cursor down
- k move cursor up
Task Details
- n Next task
- p Previous task
- Alt + ⇧ Shift + e ↵ Enter Edit this task
- Alt + ⇧ Shift + w watch task
- Alt + ⇧ Shift + y Close Task
Task Editing
- Alt + ⇧ Shift + s save task
It seems that a major part of the players affected are using RCS&RDS which seems to have some issues with the RETN outgoing routing policy.
We're investigating for a potential fix.
Our transit stated:
RETN currently is carrying out a maintenance on their network in Frankfurt, where they forget to inform us. The email statement reads as the following: "Dear Customer, Ticket FI-xxxx has been opened.
Failure Notification
Description:
Scheduled maintenance has started on our network, which you were not notified about due to human error. The time of completion of the work is 03:00 UTC+2. The expected interruption time is two hours. We apologise for any inconvenience caused. Start Time: 02.11.2023 21:16 GMT Location: Germany, Frankfurt am Main" From our perspective, this is unacceptable, as we experienced a slight period of packetloss. We have shut down our BGP-Sessions with RETN until the unannounced maintenance is over.