IllusionCloud tasks

ID Category Task Type Priority Severity Summary Status  desc Progress
89NetworkAnnouncementMediumMediumMigration of gameservers (scyte.ro)Finished
100%
Task Description

Dear clients,

Youthful Zone SRL (scyte.ro) Hosting Company has entered some time ago into a strategic partnership with IllusionCloud, a leading hosting provider known for its robust infrastructure and exceptional customer support.

In the coming weeks, we will be migrating all clients from Youthful Zone SRL (scyte.ro) to the IllusionCloud network. This migration is designed to enhance the overall quality of service, offering you a more robust and reliable hosting experience.

Rest assured, our teams will be working tirelessly to ensure that the transition is as smooth as possible. You can expect minimal downtime, and our support staff will be on standby to assist with any questions or concerns you may have.

We understand that change can raise questions, and we are committed to providing you with all necessary information and support throughout this process.

Thank you for your trust in us as your hosting provider. We are confident that this transition will bring significant benefits to your online presence.

We would like to inform you that we’re going to migrate all the clients and offers of Scyte’s Minecraft, CS:GO and Game panel categories!

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

90NetworkAnnouncementMediumMediumMigration of dedicated servers (scyte.ro)Finished
100%
Task Description

Dear clients,

Youthful Zone SRL (scyte.ro) Hosting Company has entered some time ago into a strategic partnership with IllusionCloud, a leading hosting provider known for its robust infrastructure and exceptional customer support.

In the coming weeks, we will be migrating all clients from Youthful Zone SRL (scyte.ro) to the IllusionCloud network. This migration is designed to enhance the overall quality of service, offering you a more robust and reliable hosting experience.

Rest assured, our teams will be working tirelessly to ensure that the transition is as smooth as possible. You can expect minimal downtime, and our support staff will be on standby to assist with any questions or concerns you may have.

We understand that change can raise questions, and we are committed to providing you with all necessary information and support throughout this process.

Thank you for your trust in us as your hosting provider. We are confident that this transition will bring significant benefits to your online presence.

We would like to inform you that we’re going to migrate all the clients and offers of Scyte’s dedicated servers!

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

91Game hostingMaintenanceMediumMediumMerging inf03 and inf04Finished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to merge the dedicated server inf03 and inf04 on the 23/10/2023 starting at 02:00 AM Europe/Paris timezone, all clients will be migrated in order to keep only one dedicated server, some downtime may occur for some clients.

ETA: 1-2 hours.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

92WebhostingUnplanned incidentMediumMediumWebhosting unplanned rebootFinished
100%
Task Description

Dear clients,

We would like to inform you that we were experiencing issues with our webhosting server, the server is now rebooting, the issues should be fixed for now.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

94NetworkUnplanned incidentMediumMediumTransit issuesFinished
100%
Task Description

Dear clients,

We would like to inform you that we were experiencing issues with our transit provider, it seems that the traffic is having a certain timeframe where it’s getting dropped, we’re investigating with our transit.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

95NetworkMaintenanceMediumMediumRouter maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that we will experience a router maintenance in Germany that will possibly create some packet loss on all of our dedicated servers on 26 October 2023 between 4:00 AM and 06:00 AM (CEST).

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

96NetworkMaintenanceMediumMediumInternal DNS Server upgradeFinished
100%
Task Description

Dear clients,

We would like to inform you that we will upgrade our internal DNS OS on the 24/10/2023 after 12:00 AM Europe/Paris timezone.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

97WebsiteMaintenanceMediumMediumMain WAF PoP migrationFinished
100%
Task Description

Dear clients,

We would like to inform you that we will upgrade our main WAF PoP, websites may be unavailable for some time starting from now.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

98VPSMaintenanceMediumMediumVPS clients migration to new WHMCS moduleFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve just finished migrating all of our clients to our new WHMCS VPS management module.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

102Dedicated serversMaintenanceMediumMediumDedicated server 6 upgrade from I5 12500 to Ryzen 9 795...Finished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to migrate all of our clients from the dedicated server 6 to a much more faster dedicated server, no price changes will be made, pure free upgrade.
The migration will start after 12:00 AM Europe/Paris timezone 02/11/2023.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

108Dedicated serversMaintenanceMediumMediumDedicated server 4 migrationFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re currently migrating all of our customers located on the dedicated server 4 to a new dedicated server equipped with a Ryzen 9 5950X a free upgrade for all of our customers located there.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

109NetworkUnplanned incidentMediumMediumInternal DNS server issuesFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing issues with our internal DNS server, the server cannot communicate with all of our subnets.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

113Dedicated serversMaintenanceMediumMediumINF01 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 04/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

114Dedicated serversMaintenanceMediumMediumINF03 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 05/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

115Dedicated serversMaintenanceMediumMediumINF05 dedicated server maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that our dedicated server 10 will be offline starting from 01:00 AM Europe/Paris timezone 06/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

117Dedicated serversUnplanned incidentMediumMediumDedicated Server 5 IO errorsFinished
100%
Task Description

Dear clients,

We would like to inform you that our Dedicated Server 5 is being rebooted right now as a result of some lockup with IO errors.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

125WebsiteUnplanned incidentMediumMediumWebhosting node issuesFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re experiencing some issues with our webhosting node, e-mails or other services may be affected.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

129NetworkMaintenanceMediumMediumScheduled racks maintenanceFinished
100%
Task Description

Dear clients,

We would like to inform you that we’re going to experience a maintenance on some of our racks, our ToR is going to be replaced.
Please be advised that scheduled maintenance will take place on November 5, 2024, from 03:30 UTC to 05:30 UTC.
Downtime may occur depending on rack position, ETA is 2 hours.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

5WebsiteFeature RequestLowLowDevelopment of a VPS WHMCS pluginFinished
100%
Task Description

A custom developed VPS WHMCS module will be available when renting any of our VPSes.
No impact on our web servers uptime.

6Control panel firewallFeature RequestLowLowAdd templates to subnet featureFinished
100%
Task Description

We’ve received a feature request to be able to apply filtering templates on a whole subnet or IP range.
No impact on our web servers uptime.

10Control panel firewallBug ReportLowLowControl panel firewall templates bugFinished
100%
Task Description

We’ve been notified that there may be a bug with our filtering templates on our control panel firewall, we’re investigating.
No impact on our services uptime.

13WebsiteFeature RequestMediumLowRemake of the WAF WHMCS moduleFinished
100%
Task Description

An update will be available soon to our WHMCS WAF module.
No services impacted, a maintenance mode for our module will be activated.

32NetworkMaintenanceMediumLowNetwork optimizationsFinished
100%
Task Description

Attention to all customers, there will be a scheduled network optimization maintenance on 15/01/2023 between 12:00 AM and 3:00 AM (Europe/Paris timezone).
During this time, network connectivity may be impacted.
We apologize for any inconvenience this may cause and thank you for your patience while we work to improve the network.

39Control panel firewallMaintenanceMediumLowForced active filtering templates for game serversFinished
100%
Task Description

Dear clients,

We would like to inform you that from now on all the game servers filtering that we provide templates to, are active without any need to activate them via our CP-FW, other small adjustements and speed improvements were made.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

44NetworkFeature RequestLowLowDiscord automationFinished
100%
Task Description

Dear clients,

We would like to inform you that we’ve implemented an automation to automatically announce on our Discord channel all the recent added tasks.

Sincerely, IllusionCloud Team

51VPSMaintenanceLowLowBilling VPS module for managementFinished
100%
99WebsiteMaintenanceLowLowDiscord billing notificationsFinished
100%
107NetworkMaintenanceMediumLowde-cubes-01c filtering node integrationFinished
100%
123NetworkFeature RequestLowLowCFX CDN redundancyFinished
100%
24NetworkMaintenanceLowLowWinter holidaysAssigned
100%
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