IllusionCloud tasks

Dear clients,

We would like to inform you that we’re going to upgrade our filtering node capacity, that meaning the customers hosted here will experience some downtime, we will try to schedule this task at the minimum of the network traffic, currently we don’t have the exact date&time of this upgrade but we will announce it one day before the maintenance.
ETA: 1-2 hours

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing a downtime on some parts of our network, we’re investigating.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a packet loss due to unknown reasons, we’re investigating. It seems that we have quite a huge latency on the drive of our filtering appliance.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a packet loss due to RCS&RDS peering issues with Cogent, our egress provider. These issues occurred in the past and RCS&RDS solved them by themselves, we’re waiting for updates.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing a partial network outage due to a router located in Nuremberg that has some firmware issues, technicians are investigating and fixing the issue.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to update our XDP filtering software this morning, the process shouldn’t take long and there are no expected further issues, but some packet loss or short downtime will be encountered and this task will remain open until stability is confirmed.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

We’ve started developing a module that allows us to control customers remote protection links.
No impact on our web servers uptime.

We’re updating our web filtering template to a newer and improved logic of filtering.
No impact on our network’s uptime.

We’ve decided to remake our Discord bot in order to make it much easier to use.
No uptime impact on any services.

We will migrate our caching servers to faster hardware and more capacity.
Services uptime impact is minimal to none.

We’re going to restart the dedicated server hosting the main gameservers (gamenodeegh7) after 2 AM Europe/Paris for an upgrade.

We’re going to restart the dedicated server hosting the PoP 2 for our WAF after 2 AM Europe/Paris for an upgrade.

The KVM/LXC images need to be updated to the latest versions and be free of startup bugs in order to mitigate the failure of automatic activation of services.

We will start migrating the VPS development plans to our network.
ETA: 15-30 minutes per client, no overall downtime

We’ve currently observed some low performance issues and connectivity problems with the main database.
We will proceed to restore the data to another host this morning.

Dear clients, we will perform an upgrade on our Ryzen 7 1700x.
This maintenance will affect all the customers that are using that dedicated server.
We’re sorry for the inconvenience.

Dear clients, recently we’ve observed some performance issues on our dedicated server which is hosting the “VPS development” category.
We will proceed with an upgrade ASAP.
We’re sorry for the inconvenience!

We’re currently developing a custom filtering template for RAGE:MP GTA 5, during this development CP-FW will be unavailable, in maintenance mode.
We’re sorry for the inconvenience!

We are pleased to announce that we will be performing an upgrade to our Pterodactyl Panel for game server hosting starting from 18/01/2023 22:00 PM Europe/Paris timezone.
This upgrade will improve the overall performance, stability, and security of game servers hosted on our platform.
We apologize for any inconvenience this may cause and thank you for your patience.

Dear clients,

We are pleased to announce that we will be performing everyday maintenance after 3:00 AM Europe/Paris timezone for port ranges 30120-32000. This maintenance will not have an impact on our network, only the specified port range may occasionally have interrupts.

We thank you for your patience during this process and apologize for any inconvenience this may cause.

Dear clients,

We would like to inform you that one of our routers went offline, we’re investigating the cause.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that this night after 12:00 AM Europe/Paris timezone we will begin the migration to a new dedicated server in order to upgrade the processing power of our dedicated server and the storage, we are going to use datacenter grade SSDs for our dedicated server.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that this night after 12:00 AM Europe/Paris timezone we will begin the migration to a new dedicated server in order to upgrade the processing power of our dedicated server again.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ll upgrade our networking on the dedicated server 4. The maintenance will start on the 25/02/2023 at 01:30 AM Europe/Paris timezone.

ETA: 30-60 minutes.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with the networking on our dedicated server 4, we’re investigating the issue.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team