IllusionCloud tasks

We’re upgrading our current dedicated server used for filtering to a much more faster dedicated server where the overall filtering for the bypasses that may occur will be doubled to 20 gbps.
All our network will be unavailable during the specified period.

ETA: 1-4 hours

This morning we’ve updated some core software of our network and a restart was required for the update to take effect, we’re sorry for the downtime caused, this issue is now fixed.

We’ve just been notified that one of our gateways are offline, we’re investigating the cause.

We’ve encountered a kernel panic on our filter in Netherlands, there was a total network downtime of almost 15 minutes.
The filter is now stable and running, we will continue to improve our services by adding redundancy ASAP.
We’re sorry for the inconvenience!

Dear clients,

We would like to inform you that we’re experiencing issues with our routing/peering, currently the whole network is offline.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing an OOM crash on our filtering node, the node is rebooting, we will be online again as soon as possible.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our filtering node located in Netherlands, Eygelshoven, the dedicated server is rebooting now.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our network, currently our whole network routing is not working, we’re investigating with our upstream.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our Frankfurt connectivity, half of our network seems to be down we are waiting news from the upstream.

We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our Germany connectivity, some part of our network was down for a while, the issue is now solved.

We apologize for any inconvenience this may cause and for the delay of the investigation, thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing huge packet loss and instability until rerouting because of an accidental fiber cut in Netherlands, the network will be stable ASAP.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with our transit provider, we’re waiting for more information from their side.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a downtime due to a big DDoS attack that saturated our port, the upgrade will be done ASAP “FS#122 - de-cubes-01c filtering node capacity upgrade”.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve experienced a complete network outage for about 3 hours on one of our locations, the network is online and stable again, this was due to a kernel panic on a non-redundant part of the network.
We are working on implementing redundancy after this incident.
All affected customers will be rewarded for the downtime according to our SLA contract, please open a ticket or contact us via the live chat for compensation.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

We will load balance our network load across multiple redundant internal routers in order to achieve the maximum throughput and uptime.
Network’s uptime impact will be minimal to none.

We will upgrade our actual “VPS development” node to better hardware, migration of all VPSes is required, please appoint your migration to avoid unwanted downtime.
Impact on services uptime should be minimal to none.

Due to the recent client side FiveM update we’ve updated our filtering template for FiveM in order to eliminate the false positives created by this update, all the filtering templates will be disabled this morning and clients need to reapply them manually for their services using our control panel.

The dedicated server 8 has crashed for an unknown reason, the dedicated server was restarted and is now stable.

There’s been some peering issues in between Netherlands and Germany, we’re waiting for a fix.
A fiber has been cut accidentally.

Dear clients, our platform (websites) will be moved from a datacenter to another in Germany starting from 4th January 2023 22:00 CET, this will eventually end at 5h January 2023 04:00 CET.
In this time period our websites will be unavailable.
We’re sorry for the inconvenience.

Our filtering node (nl-sky-01c.as206275.net) became unstable and we’ve done some maintenance today in between 12:00 AM and 4:00 AM Europe/Paris timezone in order to fix these issues.
We’re sorry for the inconvenience.

Dear clients,

We regret to inform you that we are currently experiencing network instability as of 4:11 PM Europe/Paris timezone (20/01/2023).
We are currently investigating the cause of this instability and apologize for any inconvenience this may cause.
We will keep you updated on the progress of our investigation and will be back with more information soon.

Thank you for your patience

Dear clients,

We would like to inform you that we will be conducting a network maintenance due to some interruptions that were caused by attacks on unfiltered ports.
This maintenance will affect both the clients with remote protection and the clients of IllusionCloud and FlamingHost.
The maintenance will begin at 12:00 AM Europe/Paris timezone on 24/01/2023.

We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact us.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we are experiencing peering issues with our transit, we are waiting for an update and a fix.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re expriencing network instability due to some peering issues, we are waiting for our uplink’s response.

Sincerely, IllusionCloud Team