IllusionCloud tasks

ID Category Task Type Priority Severity Summary Status Progress  desc
2NetworkMaintenanceVery HighCriticalNetherlands, Eygelshoven filter upgradeFinished
100%
Task Description

We’re upgrading our current dedicated server used for filtering to a much more faster dedicated server where the overall filtering for the bypasses that may occur will be doubled to 20 gbps.
All our network will be unavailable during the specified period.

ETA: 1-4 hours

4WebsiteFeature RequestMediumMediumDevelopment of a remote protection WHMCS pluginFinished
100%
Task Description

We’ve started developing a module that allows us to control customers remote protection links.
No impact on our web servers uptime.

5WebsiteFeature RequestLowLowDevelopment of a VPS WHMCS pluginFinished
100%
Task Description

A custom developed VPS WHMCS module will be available when renting any of our VPSes.
No impact on our web servers uptime.

6Control panel firewallFeature RequestLowLowAdd templates to subnet featureFinished
100%
Task Description

We’ve received a feature request to be able to apply filtering templates on a whole subnet or IP range.
No impact on our web servers uptime.

7NetworkMaintenanceMediumMediumRemake of the web filtering templateFinished
100%
Task Description

We’re updating our web filtering template to a newer and improved logic of filtering.
No impact on our network’s uptime.

8NetworkMaintenanceHighHighLoad balancing multiple hops in our networkFinished
100%
Task Description

We will load balance our network load across multiple redundant internal routers in order to achieve the maximum throughput and uptime.
Network’s uptime impact will be minimal to none.

9WebsiteBug ReportMediumMediumDiscord bot remakeFinished
100%
Task Description

We’ve decided to remake our Discord bot in order to make it much easier to use.
No uptime impact on any services.

10Control panel firewallBug ReportLowLowControl panel firewall templates bugFinished
100%
Task Description

We’ve been notified that there may be a bug with our filtering templates on our control panel firewall, we’re investigating.
No impact on our services uptime.

11NetworkMaintenanceMediumMediumCaching server migrationFinished
100%
Task Description

We will migrate our caching servers to faster hardware and more capacity.
Services uptime impact is minimal to none.

12VPSMaintenanceLowHighCloud node upgrade to faster hardwareFinished
100%
Task Description

We will upgrade our actual “VPS development” node to better hardware, migration of all VPSes is required, please appoint your migration to avoid unwanted downtime.
Impact on services uptime should be minimal to none.

13WebsiteFeature RequestMediumLowRemake of the WAF WHMCS moduleFinished
100%
Task Description

An update will be available soon to our WHMCS WAF module.
No services impacted, a maintenance mode for our module will be activated.

14Game hostingMaintenanceMediumMediumgamenodeegh7 restart plannedFinished
100%
Task Description

We’re going to restart the dedicated server hosting the main gameservers (gamenodeegh7) after 2 AM Europe/Paris for an upgrade.

15WebsiteMaintenanceMediumMediumWAF PoP 2 restart plannedFinished
100%
Task Description

We’re going to restart the dedicated server hosting the PoP 2 for our WAF after 2 AM Europe/Paris for an upgrade.

17NetworkBug ReportMediumHighFiveM networking updateFinished
100%
Task Description

Due to the recent client side FiveM update we’ve updated our filtering template for FiveM in order to eliminate the false positives created by this update, all the filtering templates will be disabled this morning and clients need to reapply them manually for their services using our control panel.

18VPSBug ReportHighMediumOS images updatesFinished
100%
Task Description

The KVM/LXC images need to be updated to the latest versions and be free of startup bugs in order to mitigate the failure of automatic activation of services.

19NetworkMaintenanceHighCriticalEmergency services updateFinished
100%
Task Description

This morning we’ve updated some core software of our network and a restart was required for the update to take effect, we’re sorry for the downtime caused, this issue is now fixed.

20VPSMaintenanceMediumMediumVPS Development migration to our networkFinished
100%
Task Description

We will start migrating the VPS development plans to our network.
ETA: 15-30 minutes per client, no overall downtime

21Game hostingUnplanned incidentMediumMediumDatabase unresponsiveFinished
100%
Task Description

We’ve currently observed some low performance issues and connectivity problems with the main database.
We will proceed to restore the data to another host this morning.

22NetworkUnplanned incidentHighCriticalIncident for gateway no. 1 GermanyFinished
100%
Task Description

We’ve just been notified that one of our gateways are offline, we’re investigating the cause.

23NetworkUnplanned incidentHighHighDedicated server 8 crashFinished
100%
Task Description

The dedicated server 8 has crashed for an unknown reason, the dedicated server was restarted and is now stable.

25NetworkUnplanned incidentHighHighPeering issuesFinished
100%
Task Description

There’s been some peering issues in between Netherlands and Germany, we’re waiting for a fix.
A fiber has been cut accidentally.

26NetworkMaintenanceVery HighCriticalnl-sky-01c.as206275.net kernel panicFinished
100%
Task Description

We’ve encountered a kernel panic on our filter in Netherlands, there was a total network downtime of almost 15 minutes.
The filter is now stable and running, we will continue to improve our services by adding redundancy ASAP.
We’re sorry for the inconvenience!

27VPSMaintenanceHighMediumUpgrade from Ryzen 7 1700x to I9 9900kFinished
100%
Task Description

Dear clients, we will perform an upgrade on our Ryzen 7 1700x.
This maintenance will affect all the customers that are using that dedicated server.
We’re sorry for the inconvenience.

28VPSAnnouncementMediumMediumLow performing NVMe SSDs on Ryzen 7 1700xFinished
100%
Task Description

Dear clients, recently we’ve observed some performance issues on our dedicated server which is hosting the “VPS development” category.
We will proceed with an upgrade ASAP.
We’re sorry for the inconvenience!

29WebsiteMaintenanceHighHighWebsites maintenanceFinished
100%
Task Description

Dear clients, our platform (websites) will be moved from a datacenter to another in Germany starting from 4th January 2023 22:00 CET, this will eventually end at 5h January 2023 04:00 CET.
In this time period our websites will be unavailable.
We’re sorry for the inconvenience.

30NetworkUnplanned incidentHighHighnl-sky-01c.as206275.net networking stabilityFinished
100%
31NetworkFeature RequestMediumMediumRAGE:MP filtering templateFinished
100%
32NetworkMaintenanceMediumLowNetwork optimizationsFinished
100%
33Game hostingMaintenanceMediumMediumPterodactyl panel upgradeFinished
100%
34WebsiteMaintenanceMediumHighNetwork instabilityFinished
100%
35NetworkMaintenanceMediumMediumFiveM/RedM filtering updateFinished
100%
36NetworkMaintenanceHighHighNetwork maintenanceFinished
100%
37NetworkUnplanned incidentMediumMediumRouter 4 issueFinished
100%
38Dedicated serversMaintenanceMediumMediumDedicated server 4 migrationFinished
100%
39Control panel firewallMaintenanceMediumLowForced active filtering templates for game serversFinished
100%
40NetworkUnplanned incidentHighHighPeering issuesFinished
100%
41Dedicated serversMaintenanceMediumMediumDedicated server 4 migrationFinished
100%
44NetworkFeature RequestLowLowDiscord automationFinished
100%
45NetworkUnplanned incidentHighHighNetwork instabilityFinished
100%
46Dedicated serversMaintenanceMediumMediumDedicated server 4 networking upgradeFinished
100%
47Dedicated serversMaintenanceMediumMediumDedicated server 4 network instabilityFinished
100%
48NetworkMaintenanceHighHighDedicated servers router upgradeFinished
100%
49VPSUnplanned incidentHighHighDedicated server 5 issuesFinished
100%
50NetworkUnplanned incidentVery HighCriticalNetwork issuesFinished
100%
51VPSMaintenanceLowLowBilling VPS module for managementFinished
100%
52WebsiteMaintenanceMediumMediumWebsites maintenanceFinished
100%
53WebsiteUnplanned incidentMediumMediumRedundancy failureFinished
100%
54NetworkMaintenanceHighHighHotfix GTA 5 XDP filteringFinished
100%
55NetworkMaintenanceMediumMediumGTA 5 XDP Filtering updateFinished
100%
56NetworkMaintenanceMediumMediumXDP filtering updatesFinished
100%
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