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2 | Network | Maintenance | Very High | Critical | Netherlands, Eygelshoven filter upgrade | Finished | |
Task Description
We’re upgrading our current dedicated server used for filtering to a much more faster dedicated server where the overall filtering for the bypasses that may occur will be doubled to 20 gbps. All our network will be unavailable during the specified period.
ETA: 1-4 hours
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4 | Website | Feature Request | Medium | Medium | Development of a remote protection WHMCS plugin | Finished | |
Task Description
We’ve started developing a module that allows us to control customers remote protection links. No impact on our web servers uptime.
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5 | Website | Feature Request | Low | Low | Development of a VPS WHMCS plugin | Finished | |
Task Description
A custom developed VPS WHMCS module will be available when renting any of our VPSes. No impact on our web servers uptime.
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6 | Control panel firewall | Feature Request | Low | Low | Add templates to subnet feature | Finished | |
Task Description
We’ve received a feature request to be able to apply filtering templates on a whole subnet or IP range. No impact on our web servers uptime.
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7 | Network | Maintenance | Medium | Medium | Remake of the web filtering template | Finished | |
Task Description
We’re updating our web filtering template to a newer and improved logic of filtering. No impact on our network’s uptime.
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8 | Network | Maintenance | High | High | Load balancing multiple hops in our network | Finished | |
Task Description
We will load balance our network load across multiple redundant internal routers in order to achieve the maximum throughput and uptime. Network’s uptime impact will be minimal to none.
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9 | Website | Bug Report | Medium | Medium | Discord bot remake | Finished | |
Task Description
We’ve decided to remake our Discord bot in order to make it much easier to use. No uptime impact on any services.
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10 | Control panel firewall | Bug Report | Low | Low | Control panel firewall templates bug | Finished | |
Task Description
We’ve been notified that there may be a bug with our filtering templates on our control panel firewall, we’re investigating. No impact on our services uptime.
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11 | Network | Maintenance | Medium | Medium | Caching server migration | Finished | |
Task Description
We will migrate our caching servers to faster hardware and more capacity. Services uptime impact is minimal to none.
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12 | VPS | Maintenance | Low | High | Cloud node upgrade to faster hardware | Finished | |
Task Description
We will upgrade our actual “VPS development” node to better hardware, migration of all VPSes is required, please appoint your migration to avoid unwanted downtime. Impact on services uptime should be minimal to none.
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13 | Website | Feature Request | Medium | Low | Remake of the WAF WHMCS module | Finished | |
Task Description
An update will be available soon to our WHMCS WAF module. No services impacted, a maintenance mode for our module will be activated.
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14 | Game hosting | Maintenance | Medium | Medium | gamenodeegh7 restart planned | Finished | |
Task Description
We’re going to restart the dedicated server hosting the main gameservers (gamenodeegh7) after 2 AM Europe/Paris for an upgrade.
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15 | Website | Maintenance | Medium | Medium | WAF PoP 2 restart planned | Finished | |
Task Description
We’re going to restart the dedicated server hosting the PoP 2 for our WAF after 2 AM Europe/Paris for an upgrade.
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17 | Network | Bug Report | Medium | High | FiveM networking update | Finished | |
Task Description
Due to the recent client side FiveM update we’ve updated our filtering template for FiveM in order to eliminate the false positives created by this update, all the filtering templates will be disabled this morning and clients need to reapply them manually for their services using our control panel.
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18 | VPS | Bug Report | High | Medium | OS images updates | Finished | |
Task Description
The KVM/LXC images need to be updated to the latest versions and be free of startup bugs in order to mitigate the failure of automatic activation of services.
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19 | Network | Maintenance | High | Critical | Emergency services update | Finished | |
Task Description
This morning we’ve updated some core software of our network and a restart was required for the update to take effect, we’re sorry for the downtime caused, this issue is now fixed.
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20 | VPS | Maintenance | Medium | Medium | VPS Development migration to our network | Finished | |
Task Description
We will start migrating the VPS development plans to our network. ETA: 15-30 minutes per client, no overall downtime
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21 | Game hosting | Unplanned incident | Medium | Medium | Database unresponsive | Finished | |
Task Description
We’ve currently observed some low performance issues and connectivity problems with the main database. We will proceed to restore the data to another host this morning.
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22 | Network | Unplanned incident | High | Critical | Incident for gateway no. 1 Germany | Finished | |
Task Description
We’ve just been notified that one of our gateways are offline, we’re investigating the cause.
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23 | Network | Unplanned incident | High | High | Dedicated server 8 crash | Finished | |
Task Description
The dedicated server 8 has crashed for an unknown reason, the dedicated server was restarted and is now stable.
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25 | Network | Unplanned incident | High | High | Peering issues | Finished | |
Task Description
There’s been some peering issues in between Netherlands and Germany, we’re waiting for a fix. A fiber has been cut accidentally.
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26 | Network | Maintenance | Very High | Critical | nl-sky-01c.as206275.net kernel panic | Finished | |
Task Description
We’ve encountered a kernel panic on our filter in Netherlands, there was a total network downtime of almost 15 minutes. The filter is now stable and running, we will continue to improve our services by adding redundancy ASAP. We’re sorry for the inconvenience!
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27 | VPS | Maintenance | High | Medium | Upgrade from Ryzen 7 1700x to I9 9900k | Finished | |
Task Description
Dear clients, we will perform an upgrade on our Ryzen 7 1700x. This maintenance will affect all the customers that are using that dedicated server. We’re sorry for the inconvenience.
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28 | VPS | Announcement | Medium | Medium | Low performing NVMe SSDs on Ryzen 7 1700x | Finished | |
Task Description
Dear clients, recently we’ve observed some performance issues on our dedicated server which is hosting the “VPS development” category. We will proceed with an upgrade ASAP. We’re sorry for the inconvenience!
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29 | Website | Maintenance | High | High | Websites maintenance | Finished | |
Task Description
Dear clients, our platform (websites) will be moved from a datacenter to another in Germany starting from 4th January 2023 22:00 CET, this will eventually end at 5h January 2023 04:00 CET. In this time period our websites will be unavailable. We’re sorry for the inconvenience.
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30 | Network | Unplanned incident | High | High | nl-sky-01c.as206275.net networking stability | Finished | |
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31 | Network | Feature Request | Medium | Medium | RAGE:MP filtering template | Finished | |
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32 | Network | Maintenance | Medium | Low | Network optimizations | Finished | |
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33 | Game hosting | Maintenance | Medium | Medium | Pterodactyl panel upgrade | Finished | |
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34 | Website | Maintenance | Medium | High | Network instability | Finished | |
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35 | Network | Maintenance | Medium | Medium | FiveM/RedM filtering update | Finished | |
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36 | Network | Maintenance | High | High | Network maintenance | Finished | |
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37 | Network | Unplanned incident | Medium | Medium | Router 4 issue | Finished | |
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38 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 migration | Finished | |
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39 | Control panel firewall | Maintenance | Medium | Low | Forced active filtering templates for game servers | Finished | |
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40 | Network | Unplanned incident | High | High | Peering issues | Finished | |
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41 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 migration | Finished | |
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44 | Network | Feature Request | Low | Low | Discord automation | Finished | |
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45 | Network | Unplanned incident | High | High | Network instability | Finished | |
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46 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 networking upgrade | Finished | |
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47 | Dedicated servers | Maintenance | Medium | Medium | Dedicated server 4 network instability | Finished | |
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48 | Network | Maintenance | High | High | Dedicated servers router upgrade | Finished | |
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49 | VPS | Unplanned incident | High | High | Dedicated server 5 issues | Finished | |
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50 | Network | Unplanned incident | Very High | Critical | Network issues | Finished | |
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51 | VPS | Maintenance | Low | Low | Billing VPS module for management | Finished | |
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52 | Website | Maintenance | Medium | Medium | Websites maintenance | Finished | |
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53 | Website | Unplanned incident | Medium | Medium | Redundancy failure | Finished | |
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54 | Network | Maintenance | High | High | Hotfix GTA 5 XDP filtering | Finished | |
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55 | Network | Maintenance | Medium | Medium | GTA 5 XDP Filtering update | Finished | |
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56 | Network | Maintenance | Medium | Medium | XDP filtering updates | Finished | |
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