IllusionCloud tasks

We’ve received a feature request to be able to apply filtering templates on a whole subnet or IP range.
No impact on our web servers uptime.

We’ve been notified that there may be a bug with our filtering templates on our control panel firewall, we’re investigating.
No impact on our services uptime.

Dear clients,

We would like to inform you that from now on all the game servers filtering that we provide templates to, are active without any need to activate them via our CP-FW, other small adjustements and speed improvements were made.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

We’ve started developing the v1 API for our control panel, as well as a redesign which will result in a much smoother and easier experience for the end user.
No services will be impacted during this upgrade.

Dear clients,

We would like to inform you that this night after 12:00 AM Europe/Paris timezone we will begin the migration to a new dedicated server in order to upgrade the processing power of our dedicated server and the storage, we are going to use datacenter grade SSDs for our dedicated server.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that this night after 12:00 AM Europe/Paris timezone we will begin the migration to a new dedicated server in order to upgrade the processing power of our dedicated server again.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ll upgrade our networking on the dedicated server 4. The maintenance will start on the 25/02/2023 at 01:30 AM Europe/Paris timezone.

ETA: 30-60 minutes.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re experiencing issues with the networking on our dedicated server 4, we’re investigating the issue.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’ve encountered an issue which may lead to a final conclusion that the RAM of this dedicated server is faulty, we will proceed into running benchmarks and tests today after 12:00 AM Europe/Paris timezone.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to reboot our dedicated server 6 on the 30/08/2023 at 3:00 AM Europe/Paris timezone.

We apologize for any inconvenience this may cause, thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to reboot our dedicated server 6 due to an internal error, resulting instability, on the 30/08/2023 at 11:00 PM Europe/Paris timezone.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to migrate all of our clients from the dedicated server 6 to a much more faster dedicated server, no price changes will be made, pure free upgrade.
The migration will start after 12:00 AM Europe/Paris timezone 02/11/2023.

We apologize for any inconvenience this caused and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re currently migrating all of our customers located on the dedicated server 4 to a new dedicated server equipped with a Ryzen 9 5950X a free upgrade for all of our customers located there.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 04/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our dedicated server 7 will be offline starting from 01:00 AM Europe/Paris timezone 05/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our dedicated server 10 will be offline starting from 01:00 AM Europe/Paris timezone 06/01/2024, we need to reinstall this dedicated server’s OS.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud’s Team.

Dear clients,

We would like to inform you that our Dedicated Server 5 is being rebooted right now as a result of some lockup with IO errors.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

We’re going to restart the dedicated server hosting the main gameservers (gamenodeegh7) after 2 AM Europe/Paris for an upgrade.

We’ve currently observed some low performance issues and connectivity problems with the main database.
We will proceed to restore the data to another host this morning.

We are pleased to announce that we will be performing an upgrade to our Pterodactyl Panel for game server hosting starting from 18/01/2023 22:00 PM Europe/Paris timezone.
This upgrade will improve the overall performance, stability, and security of game servers hosted on our platform.
We apologize for any inconvenience this may cause and thank you for your patience.

Dear clients,

We would like to inform you that we’re experiencing issues with our Frankfurt caching server, the server is offline for the moment.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we were experiencing issues with our caching server located in Paris, the server should be now online and stable.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

Dear clients,

We would like to inform you that we’re going to merge the dedicated server inf03 and inf04 on the 23/10/2023 starting at 02:00 AM Europe/Paris timezone, all clients will be migrated in order to keep only one dedicated server, some downtime may occur for some clients.

ETA: 1-2 hours.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely, IllusionCloud Team

We’re upgrading our current dedicated server used for filtering to a much more faster dedicated server where the overall filtering for the bypasses that may occur will be doubled to 20 gbps.
All our network will be unavailable during the specified period.

ETA: 1-4 hours

This morning we’ve updated some core software of our network and a restart was required for the update to take effect, we’re sorry for the downtime caused, this issue is now fixed.